Legal Notice & Policies

1. Legal Notice

Represented by:

👤 Tom Schockmel & Jessica Avarello (Managing Directors)

Legal Form & Registration:

📜 Simplified Limited Liability Company (SARL-S)
📂 Registered with the Luxembourg Trade and Companies Register (RCS)

VAT Identification Number (if applicable):

[To be added if available]

Contact:

📞 Phone: [Your Business Phone Number]
📧 Email: info@letz3d.lu
🌐 Website: www.letz3d.lu

Responsible for Content:

Tom Schockmel & Jessica Avarello

Dispute Resolution:

The European Commission provides a platform for online dispute resolution (ODR):
🔗 https://ec.europa.eu/consumers/odr/
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

2. Privacy Policy (Datenschutzerklärung)

Last updated: [26.02.2025]

1. Introduction

We at Letz3D SARL-S take your privacy seriously. This policy explains how we collect, use, and protect your personal data when you visit www.letz3d.lu.

2. Data Collection & Processing

We collect the following data:
📌 Contact Data: Name, email, phone (if provided by you).
📌 Usage Data: IP address, browser type, pages visited.
📌 Order Data: Information needed to fulfill purchases.

3. Legal Basis

✅ Contractual necessity – Order fulfillment (Art. 6(1)(b) GDPR).
✅ Your consent – Cookies, marketing (Art. 6(1)(a) GDPR).
✅ Legitimate interest – Security, analytics (Art. 6(1)(f) GDPR).

4. Data Sharing

Your data may be shared with:
📦 Service providers (e.g., Stripe, shipping companies).
⚖️ Legal authorities (if required by law).

5. Your Rights

🔹 Access your data
🔹 Request correction/deletion
🔹 Withdraw consent for marketing/cookies
🔹 File complaints at CNPD (Luxembourg Data Protection Authority)

📩 Contact for Data Protection:
[Your Business Email] | Letz3D SARLS, 19, rue des Alliés, L-4412 Belvaux

3. Right of Withdrawal

(Applies to consumers under EU law)

1. Your Right to Withdraw

You can withdraw from your purchase within 14 days without giving a reason. The withdrawal period starts from the day you receive the goods.

📧 To exercise your right, contact us at:
Letz3D SARLS | 📍 19, rue des Alliés, L-4412 Belvaux | 📧 [Your Business Email]

2. Refunds & Returns

💰 Refunds: All payments (excluding shipping costs) will be refunded within 14 days after receiving the returned goods.
🚛 Return Costs: You must cover return shipping unless agreed otherwise.

3. Exceptions to the Right of Withdrawal

🚫 Custom-made or personalized products (e.g., 3D-printed items with custom designs).
🚫 Sealed goods that cannot be returned for hygiene reasons after opening.

4. Sample Withdrawal Form

4. Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device to improve your browsing experience.

2. Types of Cookies We Use

✅ Essential Cookies – Required for the website to function.
✅ Analytics Cookies – Used to analyze traffic (e.g., Google Analytics).
✅ Marketing Cookies – Used for advertising (if applicable).

3. Managing Cookie Preferences

You can adjust your cookie settings in your browser:
🔹 Google Chrome: Guide
🔹 Mozilla Firefox: Guide
🔹 Safari: Guide

📍 Alternatively, you can adjust your preferences via our Cookie Consent Banner.